Consumer psychology22 August 2026 4 min read

Young Kenyans are not ignoring ads. They are ignoring bad deals.

Skipping an ad is a rational response to an exchange that gives nothing back. Change the exchange and the behaviour follows.

Three young friends at a Nairobi bus stage looking at a smartphone

The Communications Authority reported smartphone penetration of 80.8 percent in March 2025. More people than ever carry a screen that can show an ad, and more people than ever have learned to skip one.

Businesses don’t want advertising. Businesses want customers. And many consumers do not hate advertising; they skip advertising that gives them nothing.

What a fair exchange looks like

  • The value is stated before the ad starts, along with how long it takes.
  • The reward is something people already use: airtime, data, cashback, a voucher.
  • The reward arrives now, confirmed by SMS, not after ten visits.

When those three things are true, attention stops being taken and starts being traded. That is a better deal for the viewer, and a far better signal for the advertiser.

Written by Teleeza Insights

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